Family Support Specialist, Bala Cynwyd, PA


Position Summary:

The Family Support Specialist will coordinate and provide services for children and families for all programs operating under the JAFCO’s Northeast Communities office, serving the greater Philadelphia community (including Southern New Jersey). This person will assist with growing and expanding programming in the local community to help operationalize this expansion effort.

Role and Responsibilities:

This person’s job responsibilities include but are not limited to the following:

  • Receive all referrals for clinical services made to the agency.
  • Schedule and conduct an initial intake on all referrals to assess child and family’s strengths, needs, abilities and preferences
  • Identify and develop service goals/plan and recommendations for the child and family
  • Schedule regular and on-going home visits and maintain an on-going professional relationship
  • Provide on-going support and information to families that conform to regulatory and professional standards in congruence with the agency’s mission, vision and values
  • Conduct support groups as scheduled by the agency
  • Maintain an awareness of services available throughout the community and assist families served in accessing appropriate resources
  • Maintain timely case notes, file documentation and required paperwork per agency policy
  • Maintain productivity standards and requirements
  • Conduct therapeutic supervised visitation and prepare visitation summary and court reports
  • Attend court hearings, IEP and other school meetings or any other provider meeting related to the child and family as needed
  • Communicate with school, psychiatrist, therapist, pediatrician, and other professionals working with the child and family
  • Mindfully integrate the Trauma Informed Care Model and Person-Centered Approach into all procedures, practices, and daily interactions
  • Ability to work as part of a team in collaboration with all clinical departments
  • Attend individual supervision and staff meetings
  • Provide on-call support in rotation with the clinical team (serve as on-call point person with at least one weekend off per month)
  • Follow Pennsylvania and New Jersey Child Abuse Reporting Rules


  • Excellent Communication Skills
  • Time Management
  • Critical thinking
  • Responsible, emotional intelligence, and organized
  • Self-Care

Qualifications and Education Requirements:

  • Minimum Bachelor’s prefer Masters’ degree in Social Work, Psychology, Family Therapy, or a relevant field and at least three (3) to five (5) years direct experience working with families with children with developmental disabilities
  • Must possess a combination of mental health work experience or relevant education, and training which indicates the possession of knowledge, skills, and abilities necessary to perform essential job duties.
  • Experience with community development practice, crisis and trauma counseling, working knowledge of systems.
  • Experience with mental health and illness, behavioral issues, anger management and drug and alcohol issues
  • Experience managing response to crisis situations and experience working as part of case management support team
  • Demonstrated ability in meeting-facilitation, oral presentations and situations of conflict
  • Ability to work within and assist others in navigating through complex systems; understanding of treatment programs, mental health terminology, including diagnostic categories; knowledge of privacy guidelines and ability to communicate difficult/sensitive information
  • Ability to work in diverse community with children of varied ages and backgrounds presenting a range of difficulties and personal issues
  • Flexibility of working hours will be required to meet the child and family’s needs which include evening (2-3 per week) and weekend hours as needed
  • Completion of annual 40 hours in-service agency training
  • CPR, First Aid and Water Safety certification

JAFCO is an EOE organization with a team-oriented work environment.


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